REFUND POLICY

 

LAST UPDATED 11 SEPTEMBER 2025

 

If, for any reason, you are not completely satisfied with your purchase we invite you to review this policy on refunds and returns. (“Refund Policy”) The following provisions terms are applicable for all products that you purchased from The Business. These Refund Policies are a legally binding agreement between you and The Business. You acknowledge that these Refund Polices are a contract between you and The Business, even though it is electronic and is not physically signed by you, and expressly agree it governs the Refund of any Products and/or Services purchased. By accessing and using the Platform, Website, Products and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Refund Policy. This Refund Policy is incorporated into and are part of the Terms & Conditions which is also a legally binding contract governing your use of the Platform, Website, Products and Services and applies to all purchases you make.

 

1.           DEFINITIONS

 

Unless the context requires otherwise, capitalized terms and expressions in this Agreement are defined terms and expressions which shall have the following meaning:

 

1.1.     “Agreement” means these terms and conditions contained herein together with the obligations found in the contents of The Business’s:

 

•              Privacy Policy

•              Terms of Use

•              Disclaimers  

•              User Content Policies  

•              User Contact Policies  

•              Cookie Policy  

•              DMCA Policy  

•              Accessibility Statement  

•              Shipping Policy  

•              Affiliate Agreement  (if applicable for those who are Affiliates)

 

The Business reserves the right to modify the Agreement at any time. User’s continued use of the Platform, Website, Products, or Services shall be deemed acceptance of any new versions of the Agreement;

 

1.2.     “Account” means any account(s) of or relating to the User for use of the Platform, Website; Products, or Services.

 

1.3.     “The Business” (including the terms “we", "us" or "our”) means the entity described at the bottom of the page, having its registered business address at address at the bottom of the page, and includes its subsidiaries and affiliate businesses, and for liability indemnification purposes includes their directors, officers, employees, agents, shareholders, partners, members, contractors and owners. 

 

1.4.     “Confidential Information” means, in relation to a Party, all information (whether the information is in oral or written form or is recorded in any other medium): 

 

•            about or pertaining to the business of that Party, its affiliates, or their respective clients, suppliers, or business associates (including but not limited to information on products, technology, IT operations, intellectual property rights, know-how, financial information, and personal data), which is disclosed to the other Party, its affiliates or their respective personnel or contractors (or personnel of a contractor), or which is acquired by or otherwise comes to the knowledge of the other Party) in connection with the Affiliation;

•            the contents of this Agreement;

•            all information identified by a Party as confidential; and

•            all other information of which the other Party knows or should reasonably know to be of a confidential nature  

 

1.5.     “Contact Information" means the information for The Business listed at the bottom of this page.

 

1.6.     “Content” means any data, text, images, video, information, documents, audio or other material you submit on the Platform, Website, Products, or Services.

 

1.7.     “ESTAGE” means ESTAGE, LLC, a South Dakota LLC and its associated companies.  

 

1.8.     “Goods” refers to the items offered for sale on the Website.

 

1.9.     “Information Protection Manager” (IPM) (also the Data Protection Officer (DPO), when and only when a DPO is mandated by law) means the information for IPM listed at the bottom of the [[ Privacy Policy ]] page.

 

1.10.    “Intellectual Property Rights” means all present and future rights conferred by statute, common law, or equity in or in relation to any copyright and related rights, trademarks, designs, patents, inventions, goodwill, know-how, and the right to sue for passing off, rights to inventions, rights to use, and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, rights to claim priority from, such rights and all similar or equivalent rights or forms of protection and any other results of intellectual activity which exist or will exist now or in the future in any part of the world.

 

1.11.     “License” means a grant of permission and authority to use the Platform, Website, Products, Services, and/or Materials in accordance with the terms set forth in the [[ Terms of Use ]] and the other [[ Legal Pages ]] of this Website.

 

1.12.    “Materials” means the trade name(s) and trademark(s) of The Business; and any information and materials, including, but not limited to, logos, images, texts, banner advertisements, affiliate links, website links or URLs, hyperlinks, button links, text links, and/or other information or materials of or in relation to The Business. 

 

Materials also includes the name “ESTAGE,” and other trade name(s) and trademark(s) of ESTAGE; and any information and materials, including, but not limited to, logos, images, texts, banner advertisements, affiliate links, website links or URLs, hyperlinks, button links, text links, and/or other information or materials of or in relation to the brand ESTAGE that ESTAGE provides to The Business in relation to the agreement between The Business and ESTAGE, which is attached hereto as EXHIBIT A, and included herein as if set forth in full. 

 

1.13.    “Orders” means a request by you to purchase Goods from us. You must be aged 18 or over to Order Goods. 

 

1.14.    “Our Products” means Products or Services that The Business manufactured, owns the intellectual property to or has otherwise designed.

 

1.15.    “Parties” means The Business and the User;

 

1.16.    “Party” means either of the Parties;

 

1.17.    “Platform, means: the Website, Products and Services of The Business and includes any related products or services of partners and affiliates on the website or included in The Business’s Products and Services, and applies to anyone who visits, views, listens to, and/or uses the:

 

•            Website page(s) with the website Universal Resource Locator (URL) described at the bottom of the page, and all the sub-domains and subpages associated with that URL, or any other website in which The Business or ESTAGE makes Products available to User, to include, but not limited to ESTAGE.com (hereinafter collectively referred to as; the "Website"), or

•            Audio recordings, text and other content placed on the Platform, Website, videos and podcast of The Business on any platforms, anywhere, or

•            Video recordings, text and other content placed on Platform, Website, videos and podcasts of The Business on any platforms, anywhere, or

•            Images, video recordings, text, and other content placed on any social media platforms, anywhere, or

•            Text, images, and other content included in the emails of The Business, or]

•            Any other content created by The Business and placed on any other media outlets, channels or digital platforms, worldwide. 

 

1.18.    “Products” means the software, related software products (e.g., templates), digital products (e.g., courses) other intangible items (e.g., licenses) and tangible physical items of The Business and/or ESTAGE, provided on the Platform, Website or otherwise;

 

1.19.    “Services” means the any type of services rendered by The Business and/or ESTAGE, whether related to Products or not, provided by The Business and/or ESTAGE on the Platform, Website or otherwise;

 

1.20.    “Third-Party Products” means all Products or Services that are not Our Products and includes products or services provided by us as an affiliate or licensee of third-party product(s)/service(s).

 

1.21.    “User” (including the terms “you" or "your") means: all persons accessing or using the Platform, Website, Products, and Services, whether they are a natural or legal person, and all such persons are bound by this Agreement. If you are entering into this agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this agreement, you must not accept this agreement and may not access and use the Platform, Website. Products, or Services. The natural or legal person agreeing to this Agreement is responsible for assuring that its employees, agents and contractors comply with this Agreement. Any breach of the Agreement by an employee, agent, or representative acting on User’s behalf shall be deemed a breach by the User. Therefore “User” includes, for the purpose of responsibility and liability of the natural or legal person who has agreed to this Agreement and all the actions of the natural or legal person’s employees, agents and contractors; and all others they grant access to the Platform, Website, Products or Services.

 

2.           THIRD-PARTY PRODUCTS.  

 

2.1.        For Third Party Products, we DO NOT control their refund policies. Therefore you will have to contact them about their refund policies and your rights. 

2.2.        User expressly agrees that The Business is not liable in any way for the Refund Policies, or lack thereof, related to any Third Party Products.

2.3.        For buyers from the EU and UK and certain other countries, the provisions of our ENHANCED COMMON SENSE REFUND POLICY™ which are detailed below and any NO REFUND policy is void and should be disregarded.

 

3.           REFUND FOR OUR PRODUCTS. 

 

3.1.       Products with no free-trial period. 

For Our Products that DO NOT have a free-trial period, we provide a risk-free money-back guarantee for the period indicated at the bottom of this page. If you are not satisfied with the product or service for any reason you can get a full refund within during this period. 

Refund claims for defective Products or Services must be made within period indicated at the bottom the page, starting on the day of a purchase.

 

3.2.        Products with free trial period. 

There are NO REFUNDS on Our Products that have a free-trial period longer than the days indicated at the bottom of thios page, unless the Product or Service is defective. 

Refund claims for defective Products or Services must be made within period indicated at the bottom the page, starting on the day of a purchase.

 

 

4.           TERMS APPLYING ONLY TO SUBSCRIPTIONS

 

4.1.       You must be aged 18 or over to set up a subscription. 

4.2.       Subscription Orders must be cancelled before midnight three (3) business days before your next order is due. Any cancellation requests received after this time will be charged apply after the ‘in progress’ Order has been made.

4.3.       If we cannot deliver or delivery is refused for more than one months’ subscription Order, we reserve the right to suspend the ongoing subscription until a new accessible address is confirmed.

4.4.       Subscription Orders require a valid payment card upon registration. This card will be used for payment in advance of each Order being placed. In the event that a card payment is not successful, we will automatically re-attempt the payment again one (1) time, and possibly more times at our sole and absolute discretion. If the payment continues to be unsuccessful or he card has expired, the subscription Order and any other requested Goods will NOT be sent. We will attempt to notify you if a payment has not been processed.

4.5.       Prices are subject to change without notice and are not guaranteed.

 

 

5.             GIFTS

 

If the Goods were marked as a gift when purchased we will send the refund to the purchaser (gift giver).

 

 

6.          CONDITIONS FOR RETURNS

 

6.1.            In order for the Goods to be eligible for a return, please make sure that:

 

•            The Goods are Eligible for Return as described in paragraph 2 & 3 above.

•            The Goods were purchased with in the applicable time period described in paragraph 3 above.

 

•            The Goods are in the original packaging.

•            All returned items must be in a like new condition (e.g., no stains, tears, burns, pet damage, odors or other soiling, etc.), with all original tags and labels attached. Items that include a rechargeable battery must include the original battery to qualify for a return. Items that are damaged, unsanitary, dented, scratched or missing contents and/or accessories may be denied a return.

 

6.2.            The following Goods CANNOT be returned to The Business:

•          Third-Party Goods as specified above. These must be returned to the Third-Party manufacturer /seller pursuant to their return policies.

•           Goods that are shipped outside the country of The Business.

•           Goods that have been specified as non-returnable.

•           Sale Goods that were advertised as a Final Sale.

•           The following items are nonreturnable once opened:

♦ Products that interact with bodily fluids, 

♦ Completed services, and 

♦ Consumable items (including but not limited to batteries, cleaning agents, oils, fuel, filters, cleaners, health supplements, health test kits, ink and 3D printer filament). 

 

•          Goods made to Your specifications or clearly personalized.

•          Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

•          Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

•          Goods which are, after delivery, according to their nature, inseparably mixed with other items.

•          Hazardous Goods to include, but not limited to, 

♦ Those with lithium batteries,

♦ Flammable liquids, 

♦ Flammable gases, and

♦ products with 300 or greater watt hour capacity

•           Downloaded digital Goods / software Goods and retail digital Goods / software Goods that have been opened. Opened physical copies of digital Goods, to include but not limited to computer software, movies, music, video games, books, video game guides and sheet music can only be exchanged for an identical item.

•           Oversize Goods that must be sent by freight and are incapable of being sent by postal service.

 

6.3.            We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

 

 

7.           RETURN PROCESS

 

7.1.       If you want to return or exchange Goods, please know that the applicable time period begins the day you receive the Goods.

7.2.       To return an item, please email The Business at the email address at the bottom of the page to obtain a Return Merchandise Authorization (RMA) within the applicable time period specified above. Photos clearly depicting the issue may be required to obtain an RMA. Information provided to us will be subject to our [[ Privacy Policy ]] and [[ Contact Policy ]].

7.3.       If a return is authorized, you will receive an RMA authorization number/form. After receiving an RMA number, place the item securely in its original packaging and include the RMA / form provided, safely prepare it for shipping, then mail it to the address at the bottom of the page.

7.4.       We charge a restocking fee equal to the percentage indicated at the bottom of this page of what you paid for Goods if they are returned with the original packaging intact. If you don't have the original packaging, the restocking fee is equal to the percentage indicated at the bottom of this page.

7.5.       Failure to complete the return of the Goods process within 14 calendar days of being provided an RMA may result in the refusal of return.

7.6.      Reimbursements on returns lacking proof of purchase may be denied or limited, and state sales taxes and fees will not be reimbursed.

 

 

8.           COST OF RETURNING GOODS

 

  8.1.       You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the address described at the bottom of the page.

  8.2.       We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

 

 

9.             METHOD OF REFUND PAYMENT

 

Refunds will be made using the same payment method that you used when ordering the Goods. Refunds will be made promptly, however depending on your financial institution it may take up to 2-3 weeks to receive your refund

 

 

Special Rules for U.S. and Canada Customers

 

10.        There are no special U.S. Federal rules for refunds. The rules for refunds are governed by the U.S. State where the purchaser resides. The rules are similar in Canada to the U.S. State rules. Generally these rules provide:

10.1.     No special right to cancel contracts or purchase agreements. 

10.2.     You can receive a refund according to the retailer's return and refund policies. 

10.3.     A merchant isn't required to have a specific refund policy, but it must clearly declare/post if NO REFUNDS are allowed. You are entitled to a refund if a merchant doesn't declare/post a NO REFUND policy.

10.4.     You can seek action for cases involving unfair or deceptive practices related to refunds under the State’s consumer protection laws.

 

YOU HAVE ALL YOUR STATUTORY RIGHTS. 

Nothing in this Refund Policy should be construed to be intended to deprive consumers of their rights, and to the extent any provision herein conflicts with your legal rights in your State, the law controls and the conflicting term is hereby amended to comply.Nothing in this Refund Policy should be construed to deliberately misleads consumers or deceive them about their rights, for example a statement that says we do not accept returns or offer refunds, does not apply if such statement is illegal in your State.

 

 

ENHANCED COMMON SENSE REFUND POLICY™

Additional Protections for EU / UK Customers and Customers of Some Other Countries.

 

 

IT IS OUR INTENTION TO COMPLY WITH ALL LAWS WORLDWIDE. HOWEVER, IT IS IMPOSSIBLE TO ADDRESS ALL THE COUNTRIES IN THE WORLD IN THIS DOCUMENT. WE BELIEVE WE HAVE CRAFTED A FAIR, ENHANCED COMMON SENSE REFUND POLICY™ TO DEAL WITH THE COMPLEXITY OF DIFFERENT LAWS WORLDWIDE.  THIS ENHANCED COMMON SENSE REFUND POLICY™ WILL BE APPLIED TO THE FOLLOWING COUNTRIES:

 

•                     All European Union (EU) Countries

•                     The UK

•                     Australia

•                     Brazil

•                     Russia

•                     India

•                     China

•                     South Africa

•                     Countries with similar laws to those above

 

THESE POLICIES PROVIDE GREATER PROTECTION THAN THE GENERAL POLICIES DESCRIBED ABOVE. IN ALL CASES THE ENHANCED COMMON SENSE REFUND POLICY™ MEETS OR EXCEEDS THE LEGAL REQUIREMENTS IN THE COUNTRIES LISTED ABOVE. THIS ENHANCED COMMON SENSE REFUND POLICY™ IS IN ADDITION TO, AND DOES NOT REPLACE THE GENERAL REFUND POLICIES DESCRIBED ABOVE. IF THERE IS NO PROVISION IN THIS ENHANCED COMMON SENSE REFUND POLICY™ THAT ADDRESSES AN ISSUE, THE GENERAL POLICIES RULES STILL APPLY.  IF THERE IS CONFLICT BETWEEN THE GENERAL POLICIES AND THIS ENHANCED COMMON SENSE REFUND POLICY™, THIS ENHANCED COMMON SENSE REFUND POLICY™ CONTROLS.

 

 

11.      THE BUSINESS LOCATION IS IRRELEVANT

 

If we sell anywhere within the Countries listed above we will abide by the ENHANCED COMMON SENSE REFUND POLICY™. It doesn't matter where The Business is based, sales to customers will be in compliance with these ENHANCED COMMON SENSE REFUND POLICY™. 

 

 

12.        TRADER REQUIREMENT

 

12.1.    This ENHANCED COMMON SENSE REFUND POLICY™ only applies to you if The Business is a “trader.”

 

•      A “trader” is anyone engaged in commercial activities, whether they are a natural person (like a freelancer) or a registered company. It includes intermediaries, which is anyone acting in the name of, or on behalf of, a trader, is also considered a trader. Affiliate marketers are deemed to be intermediaries.

•      A person is “not a trader” in rare situations where an individual sells something privately and outside of any business context. An example of a person that is not a trader is when you privately sell your own car.

 

12.2.    The law requires us to inform you if we are a trader. Therefore we state: THE BUSINESS IS A TRADER.

 

 

13.         APPLICABLE TO WHICH GOODS

 

These ENHANCED COMMON SENSE REFUND POLICY™ rules apply to all the Goods we sell including both:

- Our Products, and 

- Third-Party Products.

 

 

14.         THE KEY REQUIREMENTS OF THE ENHANCED COMMON SENSE REFUND POLICY™ RULES ARE AS FOLLOWS:

 

14.1.    We will honor requests for refunds, repairs, replacements, or exchanges initiated within 14 days of delivery for any reason,

14.2.    We will provide a two-year guarantee on goods and services (including digital products) for defects,

14.3.    If selling on an online marketplace, we will make it clear whether we are acting in the capacity of a trader or private individual,

14.4.    We will draft and publish an EU-compliant Return and Refund Policy, and

14.5.    We will display our Refund Policy prominently and at key points on our Website.

 

 

15.           ILLEGAL MISREPRESENTATION

 

It’s illegal to display any notice that deliberately misleads consumers or deceives them about their rights, for example a sign that says you do not accept returns or offer refunds. Therefore to the extent, any statement exists anywhere in our Platform, Website, Products, Services, or advertisements, that we do not accept returns or provide refunds, IT IS VOID, and DOES NOT APPLY to any person in the countries listed above.

 

 

16.      CANCELLING AND RETURNING GOODS IF YOU CHANGE YOUR MIND WITHIN 14 DAYS

 

16.1.    If you are a consumer in the countries listed above, you have a legal right to a “cooling off” period within which you can cancel the Contract for any reason. The length of the “cooling off period” is:

•      If the Goods are being delivered to you in a single instalment (whether single or multiple items), the cooling off period ends 14 calendar days after the day on which you receive the Goods.

•      If the Goods are being delivered in separate instalments on separate days, the cooling off period ends 14 calendar days after the day on which you receive the final instalment of Goods.

•      If your order is for the regular delivery of Goods over a defined period, the cooling off period ends 14 calendar days after the day on which you receive the first delivery of Goods.

 

 

17.       SUMMARY OF THE 14-DAY RIGHT OF WITHDRAWAL:

 

17.1.    Applicable to:

Distance contracts (online, mail order, telephone) and sales outside business premises (door-to-door, at a workplace, etc.). 

 

17.2.    Duration:

14 calendar days from the day the you receive the Goods (as elaborated on above) or, in the case of services, from the date of contract conclusion. 

 

17.3.    Right to withdraw:

You can return the Goods for any reason without justification, and you don't have to prove the Goods are faulty. 

 

17.4.    How to withdraw:

You must inform us of your decision to return the Goods in writing within the applicable time period (e.g., via email, mail or otherwise). 

 

17.5.    Time to return the Goods:

You have another 14 days to return the Goods once you have notified us of their intent to return the Goods.

 

17.6.    Return Shipping:

You bear the cost of returning the Goods.

 

17.7.    Refund Processing:

We must refund the purchase price, including standard shipping costs, within 14 days of receiving the Goods back or proof of the return of the Goods. Depending on your financial institution it may take up to several weeks to get the refund.

 

17.8.    Delay of refund:

We can delay the refund until goods are returned or until proof of return provided, whichever is earlier. 

 

17.9.    Exceptions:

Some goods are exempt, such as:

•      custom-made items, 

•      digital products where the consumer has begun using the Product and has expressly waived refunds on the product,

•      perishable goods, 

•      sealed audio or video that the consumer unsealed, 

•      sealed software that the consumer unsealed, 

•      travel and event tickets, and 

•      goods sold by auction.

 

 

18.         OTHER RULES

 

18.1.     Notification Rules

If you wish to exercise your right to cancel under this “cooling off period”, you must inform us of your decision within the cooling off period. You may do so in any way you wish, using the contact details listed at the bottom of the page. Cancellation by email or by post is effective from the date on which you send us your message.  Please note that the cooling off period lasts for whole calendar days.  If, for example, you send us an email or letter by 23:59 on the final day of the cooling off period, your cancellation will be valid and accepted. Information provided to us will be subject to our [[ Privacy Policy ]] and [[ Contact Policy ]].

 

18.2.     Reasons for Refund

We may ask you why you have chosen to cancel and may use any answers you provide to improve our Goods, however please note that you are under no obligation to provide any details if you do not wish to.

 

18.3.     Unsealed Goods

   Please note that you may lose your legal right to cancel if you have unsealed the Goods after receiving them.

 

18.4.     Return Period Limitations

Please ensure that you return Goods to us no more than 14 calendar days after the day on which you have informed us that you wish to cancel. 

 

18.5.     When Refunds Will be Issued

Refunds will be issued to you within 14 calendar days of the following:

•      The day on which We receive the Goods back; or

•      The day on which you inform us (supplying evidence) that you have sent the Goods back (if this is earlier than the day in which we get the Goods back); or

•      If we have not yet or have not yet dispatched the Goods, the day on which you inform us that you wish to cancel the Contract.

 

18.6.     Delivery Charge Refunds

Standard delivery charges will be reimbursed in full as part of your refund. Expedited delivery charges are NOT refunded. We will only reimburse the equivalent standard delivery costs when issuing refunds. 

 

18.7.     Method of Refund Payment

Refunds will be made using the same payment method that you used when ordering the Goods.

 

 

19.        DAMAGED OR INCORRECT GOODS

 

19.1.    Summary of the rules for Repair, Replacement, or Refund for Faulty Goods:

•      Two-Year Guarantee: Consumers have a 2-year guarantee against faulty goods, goods that do not match description or sample, or lack required functionality.

•      Consumer remedies: 

♦ If the goods are faulty, the consumer has the right to have them repaired or replaced free of charge, or.

♦ If repair or replacement not possible: The consumer can request a refund.

 

 

20.       REPLACEMENT, REPAIR OR REFUND ALLOWED

 

By law, The Business must provide goods that are of satisfactory quality, fit for purpose, as described at the time of purchase to you in accordance with any precontract information we have provided. If any Goods you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect Goods, please contact us as soon as reasonably possible to inform Us of the fault, damage or error, and to arrange for a refund, repair or replacement. 

 

 

21.        NOTIFICATION RULES

 

21.1.    You have two (2) years from the date of receipt of the Goods to contact us. 

21.2.    If you wish to exercise your right, you must inform us of your decision within this two-year period. You may do so in any way you wish, using the contact details listed at the bottom of the page. Notification by email or by post is effective from the date on which you send us your message.  If, for example, you send us an email or letter by 23:59 on the final day of the two year period, your notification will be valid and accepted. Information provided to us will be subject to our [[ Privacy Policy ]] and [[ Contact Policy ]].

 

 

22.        REPLACEMENT, REPAIR OR REFUND NOT ALLOWED

 

22.1.    You may not return Goods to us merely because you have changed your mind after the 14 day “cooling off period has expired.

22.2.    You will not be eligible to claim refund, repair, or replacement if we informed you of the issue with the Goods before your purchase of the them (and it is because of the same issue that you now wish to return them).

 

 

23.      PHOTOS OF DAMAGE / DEFECT

             If you wish to make a claim for a refund, repair or replacement, You are required to provide clear and satisfactory photographic evidence of the fault, damage or error; or return the Goods to us.Failure to do so may result in the rejection of any claim you are making regarding faulty, damaged or incorrect Goods. Photos provided will be subject to our [[ Privacy Policy ]] and [[ Contact Policy ]].

 

 

24.        PROCESSING

 

           We will repair, replace or determine to provide you a refund within 14 days of:

•      Notification of the defect and receipt of photos of the defect, or

•      Or receipt of return of the Goods, whichever is later. 

 

 

25.      REFUND PAYMENT

 

We will reimburse you no later than 14 days from the day on which we determine you are eligible for a refund. We will use the same means of payment as You used to purchase the Goods.

 

 

YOU HAVE ALL YOUR STATUTORY RIGHTS.

 

Nothing in this Refund Policy should be construed to be intended to deprive consumers of their rights, and to the extent any provision herein conflicts with your legal rights in your jurisdiction, the law controls and the conflicting term is hereby amended to comply. IF YOU BELIEVE YOU HAVE RIGHTS AND PROTECTIONS GREATER THAN WHAT IS PROVIDED HERE, PLEASE CONTACT US AND DESCRIBE WHAT YOU BELIEVE THOSE RIGHTS ARE. IF POSSIBLE, PLEASE PROVIDE A COPY OF THE LAW THAT PURPORTS TO GIVE YOU THOSE RIGHTS. WE WILL REVIEW YOUR ISSUE, AND IF WE AGREE WE WILL GLADLY PROVIDE THOSE RIGHTS TO YOU. Nothing in this Refund Policy should be construed to deliberately misleads consumers or deceive them about their rights, for example a statement that says we do not accept returns or offer refunds, does not apply if such statement is illegal in your country.

 

 

26.      INCORPORATED TERMS

 

Please also note that these Refund Policies incorporate our [[ Terms of Use ]], [[ Privacy Policy ]], [[ Disclaimers ]], [[ Affiliate Agreement ]] (if applicable) as well as all the other terms found on the [[ Legal Policies ]] page of the Website that are applicable to your use of the Platform, Website, Products and Services. Any conflicts between this document and the Terms of Use shall be governed by the Terms of Use.

 

 

27.      CONTACT. 

 

If you have any questions, concerns, or complaints about this Refund Policy, we encourage you to contact us using the details at the bottom of the page.


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